Service: Our Promise Is Responsive, Effective Support
Thousands of customers entrust their Raymond lift trucks to our care.
At Heubel Material Handling, we are proud of our service record and of the thousands of customers who entrust their fleet and other material handling needs to our care. We appreciate their confidence in us, a confidence we’ve earned by doing whatever it takes for them to be successful. And we will do the same for your business
This is our promise: to provide responsive, effective service support in every corner of the central U.S. To achieve that goal, we assign a strategic team of experienced customer service representatives to manage the day to day and long term aspects of all the lift truck products and services you receive from us. Our highly-trained, certified technicians appreciate the value of minimizing downtime so they work diligently to achieve a first call completion rate approaching 80%.
We work with a sense of urgency, continually striving to improve every aspect of our aftermarket services. And we understand that when you need service, you need it done right and you need it done now. As a testament to our dedication, we maintain an average on-site
response time of less than two hours.
Each Heubel service vehicle is outfitted with a comprehensive array of the parts and equipment needed to maintain your lift trucks, which enables us to expedite troubleshooting, repairs and on-site maintenance.
The Heubel Service Advantage includes:
- Certified electric fork lift truck technicians
- Average on-site response time of > 2 hours
- Dedicated customer service representatives (CSRs)
- On-site diagnostics, maintenance and repair
- Detailed Reporting of Lift Truck Service History
Heubel offers a range of asset protection programs to satisfy all of your lift truck needs. Click here for more information about those programs.
Click here to make a service request.